Client Experience
Warmth is part of care.
Tia helps make the patient experience feel personal, organized, and human from the start.
Quick take
Tia helps make the patient experience feel personal, organized, and human from the start.
Her background in client relations shapes how Revi welcomes and supports people.
Tia helps keep the experience clear and supportive beyond the first appointment.
Tia has spent more than 25 years working directly with clients — first in roles outside healthcare, then increasingly inside the wellness and hormone optimization space alongside her husband Steve.
That long arc of client-facing work matters more than the specific industries it spanned. It built deep practical knowledge of what patients actually need from the people on the other side of the desk: clear information, no pressure, real listening, and a commitment to helping them get to a decision that's right for them — not the decision that's most convenient for the clinic.
At Revi, that translates into the warm, no-pressure side of patient experience. Clinical decisions stay with the clinical team. Tia's role is making sure the patient understands what they're being offered, what their options are, what to expect at each step, and how to ask for what they need.
As Client Relations & Outreach Coordinator and Cofounder, Tia owns the patient experience layer of Revi:
"I'm passionate about connection, trust, and helping people feel their best. Most people who come to us have already tried things that didn't work. They don't need to be sold to — they need to be heard, and then helped to figure out what's actually going on." — Tia Lucchino, Cofounder
Tia is married to Steve Lucchino, also a cofounder of Revi. Together they have three active boys. Her time outside the clinic centers on health, fitness, and family.